Refund policy

📄 Return & Refund Policy

1. Return Policy (30 Days)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unworn or unused
  • Include original packaging and tags
  • Include proof of purchase (receipt or order confirmation)

2. How to Request a Return

To initiate a return, please contact us at:
📧 info.holyverse@gmail.com

Once your request is approved, we will provide instructions on how and where to send your package.

📍 Return Address:
Paseo de Lisboa 25
Fuenlabrada, Madrid
Spain

⚠️ Returns sent without prior authorization will not be accepted.

3. Damages and Issues

Please inspect your order upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at info.holyverse@gmail.com so we can evaluate the issue and resolve it as quickly as possible.

4. Non-Returnable Items

We do not accept returns for:

  • Sale items
  • Gift cards
  • Personalized or custom products (if applicable)
  • Used or worn items

If you are unsure whether your item is eligible, please contact us before requesting a return.

5. Exchanges

We do not offer direct exchanges.

To receive a different item, please:

  1. Request a return for your original product
  2. Place a new order once your return is approved

6. European Union – Right of Withdrawal (14 Days)

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • Item must be unused and in original packaging
  • Proof of purchase is required

7. Refunds

Once we receive and inspect your return, we will notify you regarding approval.

If approved:

  • Your refund will be issued to your original payment method
  • Processing time: up to 10 business days

Please note:
Banks or credit card providers may require additional time to process the refund.

If more than 15 business days have passed since approval, contact us at:
📧 info.holyverse@gmail.com